Manager, Creative Operations

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Develop and enhance the operating system that powers the Creative Studio.

• Oversee the complete creative intake process across all brands and channels.

• Collect missing details, clarify objectives, define deliverables, and ensure that briefs are thoroughly completed.

• Manage the creative project portfolio from intake to final delivery.

• Balance workloads among designers, creative resources, freelancers, and agencies.

• Govern the Creative “Fast Lane” process and assess urgent requests.

• Communicate project priorities, resource limitations, and delivery expectations.

• Manage the administration of Monday.com and any future creative workflow platforms.

• Create dashboards, workflows, automations, reporting, and resource management tools.

• Establish SOPs, templates, and standards for project governance.

• Develop project plans, milestones, and work-back schedules for campaigns, launches, retail initiatives, and marketing activations.

• Monitor project health, identify delivery risks, and eliminate blockers.

• Ensure that creative deliverables are completed on schedule and in full while upholding quality standards.

• Facilitate project status meetings and communicate progress, risks, and mitigation strategies.

• Collaborate with Marketing, Product, Sales, Digital, Packaging, Regulatory, Manufacturing, and external partners.

• Facilitate cross-functional planning, status reviews, and launch readiness meetings.

• Analyze workflow performance and pinpoint opportunities to enhance speed, efficiency, and collaboration.

• Develop reporting and KPIs to measure operational health and creative effectiveness.

• Lead, mentor, and support creative team members and project coordinators.

• Manage resource allocation and team capacity planning.

• Foster accountability and uphold project management standards.

⛳️ Requirements

• 5-7 years of experience in creative operations, marketing operations, project management, brand management, or similar roles.

• Experience supporting creative teams in a dynamic consumer products, retail, agency, or manufacturing environment.

• Proven success in building workflows, operational processes, and project governance.

• Familiarity with project management software; Monday.com is strongly preferred.

• Outstanding organizational, communication, facilitation, and problem-solving abilities.

• Capability to manage multiple priorities while adapting to changing business needs.

• Preferred: Experience supporting consumer packaged goods (CPG) brands and product launch processes.

• Preferred: Knowledge of print production, packaging artwork management, and retail marketing materials.

• Preferred: Understanding of omnichannel marketing asset development, including retail, eCommerce, digital, social media, and packaging execution.

• Preferred: Familiarity with Digital Asset Management (DAM) systems.

• Preferred: PMP, CAPM, Agile, or equivalent project management certification.

• Bachelor’s degree in Business, Marketing, Communications, Graphic Design, Project Management, or a related field.

• Ability to effectively communicate with colleagues, customers, and vendors.

• Competence in writing, typing, and using telephone, copier, and computer systems.

• Ability to occasionally move boxes weighing up to 25 lbs. across the office, with or without accommodations.

🏝️ Benefits

• Inclusive and diverse company culture.

• Reasonable accommodations available for individuals with disabilities.