Manager, College Enrollment

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Study Abroad Advisor team by providing coaching, mentoring, and facilitating staff success, which includes conducting annual performance reviews and assisting in goal setting.

• Assist Study Abroad Advisors by equipping them with the necessary knowledge, tools, and strategies to achieve or surpass enrollment objectives.

• Deliver updates on the team’s progress toward goals utilizing CRM systems, ad hoc reports, and additional resources.

• Schedule and lead weekly meetings with the team and individual staff members.

• Regularly assess internal processes and student evaluation results to guarantee exceptional customer service throughout the application process.

• Collaborate closely with various internal departments, such as Billing, Institutional Relations, Marketing, Academic Affairs, IT, and international teams to devise recruitment, marketing, and application conversion strategies.

• Serve as the Enrollment department liaison for key sending institutions.

• Engage in special projects and strategic initiatives, including in-office visa processing and supporting mission-driven programs.

• Oversee the hiring and training processes for new staff members.

• Cultivate a positive, growth-oriented environment for team members, encouraging innovative thinking.

• Always demonstrate sound professional judgment and address issues and inquiries from students, parents, and CIEE staff promptly.

• Represent CIEE with integrity, accuracy, and in alignment with its mission.

• Carry out additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree is required.

• Proven management or strong leadership experience is essential, including the ability to guide a team toward achieving its goals and objectives.

• At least 3-4 years of experience in a sales and/or customer service-oriented role is necessary; a demonstrated interest in education abroad or higher education is preferred.

• International study or work experience is mandatory.

• Capability to plan and manage multiple tasks and priorities concurrently, even under tight deadlines.

• Quick learner with the initiative to suggest improvements for efficiency.

• Exceptional organizational and administrative skills, with a keen attention to detail.

• High tolerance for ambiguity and the adaptability to respond swiftly and appropriately to changing circumstances and priorities.

• Proven track record of achieving sales or enrollment targets is highly preferred.

• Strong service skills with the ability to resolve issues promptly and fairly.

• Must exhibit empathy and composure in phone and email communications.

• A team player and self-starter capable of exercising sound judgment regarding time management and handling sensitive information.

• Proficient in Microsoft Office Programs, including Word, Excel, and Outlook.

• Familiarity with Salesforce CRM system is preferred.

• Must be comfortable learning new databases and technologies.

• Willingness to travel domestically and internationally in support of programming.

• Commitment to personal and professional growth, as well as the development of our client group and organization.

• Ability to uphold CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and its culture. CIEE values professionals from diverse backgrounds who contribute unique perspectives and ideas toward solving challenges and advancing our mission of global connection. Candidates from underrepresented groups are strongly encouraged to apply.

🏝️ Benefits

• Paid time off

• Parental leave

• Gym Reimbursement Program

• Employee Assistance Program

• Short-term & Long-term Disability

• 6 floating Fridays (subject to eligibility rules)

• Discounts on CIEE Study Abroad Programs

• 403(b) Retirement Plan with employer contributions

• Insurance Coverage (life, travel, medical, dental, and vision)

• Flexible Spending Accounts/Health Savings Account (medical and dependent)

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)