Manager, Clinician Services

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Lead, manage, and develop a team of clinicians, which includes hiring, onboarding, and performance management.

• Collaborate with Clinical Science and leadership to evaluate clinician resource needs and guarantee adequate coverage across studies.

• Assist in workforce planning, forecasting, and clinician utilization to meet the demands of various studies.

• Work alongside HR to recruit and hire clinicians who meet study requirements and timelines.

• Partner with IT and Human Capital Management to ensure effective onboarding and readiness for training.

• Identify training requirements and aid in the development of individual performance and training plans.

• Oversee the development of SOPs, process improvements, and quality control measures throughout the department.

• Monitor and analyze operational reports and metrics to enhance efficiency and promote continuous improvement.

• Support Business Development initiatives by providing input for bids as necessary.

• Collaborate with Finance and vendors to manage clinician payments, budgets, and financial commitments.

• Supervise time tracking, PTO approvals, and resolve operational or system-related challenges.

• Ensure adherence to company policies, SOPs, and Good Clinical Practice (GCP).

• May perform clinician duties as required.

⛳️ Requirements

• A graduate degree in Psychology, Social Work, Nursing, or a related field is preferred.

• At least 3 years of experience in a clinical trials, research, or clinical environment.

• Minimum of 3 years of clinical experience in diagnosing and/or treating patients, preferably in psychiatric, neurocognitive, or related areas.

• Previous supervisory experience of no less than 2 years, which includes hiring and team management.

• Strong understanding of Good Clinical Practice (GCP).

• Exceptional leadership, interpersonal, and communication skills.

• Strong problem-solving, decision-making, and organizational skills.

• Demonstrated ability to work both independently and collaboratively within a matrix environment.

• Strong project management capabilities and a proven ability to meet objectives.

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Fluent in English; knowledge of additional languages (e.g., Spanish) is preferred.

🏝️ Benefits

• Private health insurance.

• Flexible work schedules.

• Attractive PTO program.