Manager, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the intermediary between Ventra Health and its clients for effective communication and information sharing.

• Oversee all facets of client accounts to enhance collections, deliver contracted management services when necessary, and reduce issues.

• Conduct in-person client meetings to assess performance and ensure satisfaction.

• Function as the main client contact and coordinate resolution of issues with internal teams.

• Organize internal and external meetings, prepare meeting materials, document minutes, and maintain Client Success records.

• Examine operational workflow data and escalate any incomplete or delayed processes.

• Prepare and evaluate internal and external reports as well as ad-hoc analyses.

• Assess Client Success metrics, deliver client-specific reports, and utilize the issue escalation matrix to address concerns.

• Suggest process enhancements based on data analysis.

• Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are engaged.

• Oversee or manage client payor contract negotiations and renewals in partnership with the Managed Care Team or payor contracting resources.

• Manage or supervise client quality programs and compliance training with organizational experts.

• Assist in the onboarding of new clients.

• Mentor and support the development of assigned Client Success team members where applicable.

• Ensure adherence to relevant healthcare and security regulations as well as company policies.

• Undertake special projects and additional assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED.

• Bachelor’s Degree in business, healthcare management, or a related discipline is preferred.

• A minimum of three to five years (3-5) of experience in healthcare, revenue cycle management, or a related area.

• Basic knowledge of medical billing and terminology.

• Capability to read, comprehend, and apply state and federal laws, regulations, and policies.

• Skill in communicating with a diverse range of personalities in a respectful, mature, and professional manner.

• Adaptability to work in a collaborative and fast-paced environment.

• Ability to provide high-quality service excellence with meticulous attention to detail.

• Understanding of and adherence to company policies and procedures.

• Demonstrated strong leadership and management capabilities.

• Proficiency in developing and delivering presentations.

• In-depth knowledge of revenue cycle management, accounting, and/or finance.

• Strong customer service and client-facing abilities.

• Excellent judgment and problem-solving skills.

• Strong oral, written, and interpersonal communication abilities.

• Proficient time management, organizational, and decision-making skills.

• Solid understanding of Outlook and RCM software or similar workflow management tools.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus in line with company policies.

• Referral Bonus.

• Reasonable accommodations for qualified individuals with disabilities.