Manager, Client Services & Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Client Services Associate team and manage daily Client Support operations.

• Supervise operational functions that facilitate client service delivery, compliance management, candidate submissions, and workforce onboarding.

• Strategically collaborate with Client Services Managers, Recruiting, Credentialing, Operations, and Leadership teams.

• Enhance operational efficiency, boost team performance, establish best practices, and uphold service standards.

• Create and sustain scalable processes to support growth, enhance fill rates, expedite assignment starts, ensure compliance, and improve client experience.

• Review processes with the Vice President of Client & Contract Operations and make necessary adjustments.

• Monitor submissions, offers, placements, pending starts, expiring compliance, and other metrics through TRM reports and dashboards.

• Train new members of the Client Support team and provide continuous training, support, and resources to staff.

• Input field talent, client submissions, and compliance documents into Vendor Management Systems.

• Update client information in Total Relationship Management (TRM) system.

• Assist Client Owners with compliance requirement evaluations and TRM updates.

• Provide administrative assistance to Buffalo office staff as needed and support Account Managers as required.

• Delegate tasks to team members effectively.

• Contribute to increases in SHC revenue and Full-Time Employment (FTE) opportunities.

• Work in conjunction with interdepartmental managers to support Client Owners and Management Teams.

• Address emerging compliance challenges and formulate resolution plans.

• Offer solutions for facilities with high demand.

• Cultivate a positive atmosphere, fostering morale, motivation, and teamwork.

• Perform additional duties as assigned.

⛳️ Requirements

• Associate's Degree and/or 1-2 years of relevant experience required.

• Understanding of grammar, spelling, and composition rules.

• Proficient in using computers and software systems, including Microsoft Office products and the Internet.

• Highly organized and detail-oriented.

• Capacity to work independently as well as collaboratively with team members.

• Ability to efficiently organize and complete tasks within deadlines.

• Strong multi-tasking abilities.

• Effective communication skills with all organizational levels.

• Ability to sit, type, and use the phone and computer for extended periods.

• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required.

🏝️ Benefits

• Medical Insurance - Choice of PPO and Consumer-Driven Health Plans (CDHP) with HSA eligibility.

• Dental Insurance.

• Vision Insurance.

• 401(k) with matching contributions.

• Health Savings Accounts (HSA).

• Flexible Spending Accounts (FSA) - Healthcare and Dependent Care.

• Permissive Paid Time Off (PTO).

• Employee Assistance Program (EAP).

• Additional company-provided and voluntary benefits.