Manager, Client Outcomes

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee a team dedicated to enhancing client adoption, optimizing platform performance, and delivering operational value across designated accounts

• Provide leadership to team members, establish priorities, and guarantee the consistent implementation of client outcome strategies

• Collaborate closely with Product, Engineering, Delivery, Support, Services, and Sales teams

• Track client health, adoption patterns, workflow performance, system reliability, and other vital portfolio metrics

• Address escalations concerning adoption issues, system performance, and platform instability

• Advocate for the responsible utilization of AI tools to enhance reporting, analytics, and operational efficiency

⛳️ Requirements

• Bachelor’s degree in business, technology, or a related field

• 6–8 years of experience in healthcare SaaS, enterprise technology, advisory, implementation, or similar environments

• 2+ years of experience in a leadership role

• Proven track record in driving client adoption, improving workflows, enhancing operational performance, or ensuring system reliability

• Experience in managing client relationships and resolving escalations

• Familiarity with cloud-hosted platforms, technical operations, or application support

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Professional development opportunities