Manager, Charter Air Operations

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Oversee the client and university partner interactions within the Charter Air department.

• Responsibilities encompass the entire lifecycle from sourcing to collection for charter air transportation.

• Foster mutually advantageous relationships with charter departments at commercial airlines and charter air carriers across various regions in the United States and internationally.

• Manage the relationships, selection, and contracting processes for collegiate and event clients.

• Supervise the Charter Air Coordinators.

• Coordinate charter logistics and communication with Anthony Travel's onsite athletics personnel and Event Managers throughout the organization.

• Ensure that Anthony Travel secures the most competitive rates available in the market.

• Assist in contract management to mitigate risks and enhance revenue for the company.

• Conduct situation analyses and make informed decisions.

• Collaborate with charter air liaisons to prepare charters for events and address any customer service concerns.

• Proactively identify solutions to address specific process or business challenges.

• Oversee all facets of the air charter process.

• Ensure client reporting is accurate and consistent with established procedures and policies.

• Set up data and information within travel management systems.

• Enhance customer travel experiences, coordinating with carriers, TSA, airports, and managing flight interruptions.

⛳️ Requirements

• A minimum of seven years of relevant business, sales, and charter air management experience is required.

• A Bachelor’s degree or an equivalent combination of education and experience is necessary.

• Demonstrated leadership and management capabilities.

• Strong client service orientation and vendor management skills along with effective interpersonal, communication, and collaboration abilities.

• Experience dealing with Airline Certificates (Parts 121, 125, & 135).

• Solid understanding of ARGUS ratings, airline certificates (Parts 121, 125, and 135), DOT regulations, CFR, Part 212 affinity/single entity, and Part 380/public charters.

• Proven track record of cultivating relationships with existing and prospective clients and partners, leading to financial or other organizational benefits.

• Capability to comprehend and adhere to internal business processes, while recommending and implementing improvements as appropriate.

• Familiarity with the end-to-end travel lifecycle and charter air operations and contracts is advantageous.

• Ability to represent Anthony Travel professionally and effectively, both on the phone and in face-to-face situations.

• A tenacious and persistent attitude combined with a proactive and inquisitive mindset.

• Strong project management skills.

• Capacity to thrive under pressure and manage a fast-paced, ever-evolving environment.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Paid time off.

• 401k plan.