Manager, AV Incident Management

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee and enhance the incident management process throughout all AV operational locations, ensuring a uniform, high-quality response to incidents of varying severities.

• Facilitate and assist with regulatory incident reporting, including compliance with NHTSA Standing General Order requirements and relevant state-level reporting, guaranteeing accurate and prompt submissions.

• Create and uphold incident response standards, escalation frameworks, and operational protocols that align with May Mobility's safety case and risk management strategy.

• Design and manage a tiered incident response team structure that efficiently scales with fleet expansion, balancing full-time and contract personnel to ensure adequate coverage and quality.

• Act as the main contact for regulators, first responders, and partners during major incidents, coordinating responses and communications in collaboration with Legal and Safety leadership.

• Collaborate cross-functionally with Safety, Engineering, Legal, and Operations to ensure that incidents lead to systemic improvements rather than mere resolutions.

• Cultivate and guide the talent within the incident management team, establishing a clear career progression and ensuring the team possesses the skills and capacity to meet operational needs.

• Provide routine updates to senior leadership on incident trends, team performance, and emerging risks.

⛳️ Requirements

• A minimum of 7 years of experience in incident management, safety operations, or crisis management within the autonomous vehicle, aviation, rail, or similarly regulated sectors.

• Direct experience managing regulatory incident reporting to federal or state transportation authorities.

• Proven experience in designing and implementing escalation frameworks and on-call coverage models for 24/7 operations.

• A successful track record of collaboration across Safety, Engineering, Legal, and Operations functions at a senior level.

• Experience in building and leading compact, high-performing teams in a dynamic operational setting.

🏝️ Benefits

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been living together for at least one year are also eligible to participate.

• Availability of Health Savings and Flexible Spending Healthcare and Dependent Care Accounts.

• Generous retirement benefits, including an employer safe harbor match that is immediately vested.

• Ample paid parental leave along with a phased return to work.

• Flexible vacation policy in addition to paid company holidays.

• Total Wellness Program offering a variety of resources for overall wellbeing.