Manager, Affiliate Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team of Affiliate Managers responsible for a portfolio of over 100 lifetime-trial affiliates.

• Conduct weekly one-on-one meetings, book evaluations, and performance discussions.

• Manage the team’s trial commitments, forecasts, and pacing; provide weekly updates on successes, challenges, and requests.

• Implement corrective measures when an affiliate or Affiliate Manager's performance is declining.

• Act as the escalation point for complex affiliate issues.

• Oversee endorsement agreements, confirm deliverables, and facilitate contracts and payments through Legal, Finance, and leadership approvals.

• Expand the diversity of affiliate profiles and foster the development of the next generation of top performers.

• Guide Affiliate Managers through the entire funnel, focusing on lead generation, trial conversion, and trial-to-paid quality.

• Collaborate with Land and Activation teams to ensure smooth affiliate transitions.

• Develop and enhance Expand playbooks, standard operating procedures (SOPs), and onboarding processes.

• Work alongside Business Development, Product Marketing, Events, Compliance, Legal, Finance, Accounts Payable, and RevOps.

• Ensure affiliate adherence to HighLevel Affiliate Program Policies.

• Organize and participate in affiliate recognition events and moments, including LevelUp, Commander experiences, and affiliate-hosted gatherings.

• Represent HighLevel in person with top affiliates.

• Provide strategic advice to leadership regarding programs, incentives, tools, staffing, and new market segments.

⛳️ Requirements

• A minimum of 8 years of experience in affiliate, partner, channel, creator/influencer, or strategic account management, preferably within the SaaS sector.

• At least 3 years of direct management experience leading partner, affiliate, or account managers.

• Proven experience managing a multi-million dollar partner or affiliate portfolio with forecasting responsibilities.

• Demonstrated success in managing and expanding a large portfolio of high-value partner, affiliate, creator, or channel relationships that deliver measurable revenue results.

• Strong people management skills, including recruitment, onboarding, coaching, and holding partner or account managers accountable.

• Experience handling high-profile, dynamic partners, including challenging negotiations and emotional escalations.

• Excellent analytical abilities, including forecasting, cohort data analysis, pacing assessments, and action planning.

• Familiarity with partner incentive structures, commission programs, tiered recognition, and contract or endorsement-based partnerships.

• Strong operational discipline with the capacity to create repeatable processes and documentation.

• Exceptional written and verbal communication skills.

• Ability to excel in a fast-paced, high-growth environment and make informed decisions with incomplete information.

• Willingness to travel approximately 1–2 times per quarter.

• Experience with affiliate platforms and tools such as FirstPromoter or Tipalti, along with CRMs and BI tools like Tableau.

• Knowledge of marketing agencies, SMB SaaS, or the creator economy.

• Understanding of FTC endorsement guidelines and affiliate compliance.

• Experience in international partner markets.

🏝️ Benefits

• Remote-first work culture.

• Opportunity to collaborate with a global team across more than 10 countries.

• Participation in affiliate recognition events and moments, such as LevelUp, Commander experiences, and affiliate-hosted gatherings.

• Travel opportunities for affiliate events and key relationship meetings.

• Involvement in co-marketing, recognition, and affiliate programs.