Managed Services Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the daily operational and administrative tasks for Managed Services projects and clients.

• Analyze and interpret Statements of Work (SOWs) to ensure billing, financial, and contractual precision.

• Oversee customer billing processes, including prorations and invoice verification.

• Support revenue recognition tracking and financial reconciliation activities.

• Examine project expenses against selling prices to confirm financial correctness.

• Comprehend and manage purchase order (PO) frameworks, including sub-POs and service POs.

• Organize and maintain project documentation and operational records.

• Verify vendor start dates against commitments made to customers and billing schedules.

• Detect discrepancies, investigate issues, and ensure prompt resolution.

• Uphold strong compliance with internal processes, controls, and operational standards.

• Engage proactively with internal teams regarding project updates, billing, and operational matters.

⛳️ Requirements

• Minimum of 2 years of experience in an administrative or operational capacity.

• Experience in Managed Services in any role.

• Familiarity with customer billing procedures.

• Basic understanding of accounting principles and financial concepts.

• Capability to interpret SOWs and confirm financial accuracy.

• Strong communication and problem-solving skills.

• Exceptional attention to detail and organizational abilities.

• Ability to thrive in a fast-paced work environment.

• Preferred: Experience with OpenAir (NetSuite OpenAir) or similar project management/PSA systems.

🏝️ Benefits

• Health insurance coverage.

• Eligibility for 401(k) plan.

• Employee stock purchase program.

• Various paid time off benefits, including vacation, sick leave, and personal time off.