Managed Services Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver technical outputs within managed services projects, encompassing platform installations, configurations, upgrades, and optimization of environments.

• Take operational responsibility for customer platforms and serve as the primary technical authority for those environments.

• Implement and integrate visibility, monitoring, and operational tools within client environments.

• Diagnose complex issues in managed settings and determine root causes.

• Enhance and fine-tune deployed solutions for optimal performance, reliability, and operational efficiency.

• Oversee delivery workstreams according to defined scope, timelines, and quality benchmarks; identify and report risks or obstacles to the Managed Services Manager.

• Convey technical insights, delivery progress, and suggestions to customer technical teams.

• Generate delivery documentation, including configuration records, installation manuals, runbooks, and handover materials.

• File documented Jira escalations to product and engineering teams for platform defects or deficiencies.

• Record reusable technical processes, lessons learned, and engagement methodologies.

• Create and sustain scripts and automation tools to enhance delivery efficiency and customer operational results.

⛳️ Requirements

• A minimum of 3 years of experience in a technical position related to the installation, configuration, and troubleshooting of networked software platforms.

• Intermediate to advanced proficiency in Linux, including filesystem and process management, log analysis, resource monitoring, and diagnosing system-level issues from command-line output.

• Comprehensive understanding of DHCP, including lease behavior, relay agent operation, and common failure modes.

• Strong knowledge of DNS, covering resolution chains, authoritative and recursive resolver behavior, TTL behavior, record types, and resolution failure diagnosis.

• Capability to execute and analyze packet captures using tcpdump, Wireshark, or similar tools.

• Familiarity with TCP/IP, subnetting, and network architecture in multi-tier service provider environments.

• Competence in installing, configuring, and troubleshooting OSS/network management platforms.

• Professional and confident communication skills when engaging with customers.

• Ability to independently manage delivery workstreams, track tasks, uphold scope, meet deadlines, and communicate risks effectively.

• Exceptional written communication skills and the ability to produce technical documentation for customer delivery.

• Preferred: Familiarity with DOCSIS, TFTP, CWMP/TR-069, and TR-369/USP.

• Proficiency in scripting languages such as Bash, Python, or Perl.

• Experience analyzing application logs to identify root causes and suggest remediation strategies.

• Knowledge of integrating monitoring and visibility tools in production environments.

• Experience with relational or non-relational databases like PostgreSQL, MySQL, or MongoDB.

• Understanding of REST APIs and XML.

• Experience presenting technical findings to customer management teams.

• Bilingual in English and Spanish is an advantage, but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive health and wellness benefits.

• Flexible working arrangements to promote work-life balance.

• Engaging work environment with a collaborative team culture.