Loss Draft Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the repair process related to borrower losses utilizing the loss draft module.

• Operate within a call center setting.

• Confirm insurance policy coverage.

• Authenticate client information.

• Assess whether losses are eligible for insurance coverage.

• Record all claim-related data in the loss draft module and, when necessary, in the client's servicing system.

• Ensure all required documentation is completed.

• Manage check deposits.

• Conduct outbound calls.

• Fully process claims.

⛳️ Requirements

• High School Diploma or GED.

• Proficient in a Windows operating environment.

• Competent in Microsoft Office and MS Office Suite.

• Strong analytical abilities.

• Customer service skills and a positive attitude.

• Excellent written and verbal communication skills.

• Strong organizational capabilities.

• Keen attention to detail.

• Ability to prioritize tasks and thrive in a fast-paced environment.

• Capacity to collaborate effectively in a team setting.

• Flexibility to work under pressure with tight deadlines.

• Strong listening, analytical, and problem-solving skills.

• Consistent attendance, quality, and productivity must meet or exceed PFI standards.

• Availability to work from 8:00 AM to 4:30 PM Central Time.

• Capability to occasionally lift and/or move up to 15 pounds.

🏝️ Benefits

• Opportunities for career advancement.

• Competitive benefits, salary, and workplace culture.

• Medical and prescription insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Employee Stock Purchase Plan (ESPP).

• 401(k) plan.

• Assistance with student loans.

• Tuition reimbursement.

• Complimentary mental health support and enhanced advocacy services.

• Paid time off.

• Holiday pay.

• Discounts from preferred partners.