Local Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist Our Partners: Respond to calls, offer initial guidance, and provide regular updates on ongoing cases to our B2B partners in both Italian and English.

• Promote Transparency & Customer Focus: Maintain clear and honest communication that showcases our dedication to exceptional partner satisfaction.

• Manage Tickets & Escalations: Oversee incoming tickets, follow up on escalations, and proactively work towards resolution and prevention.

• Handle Bookings: Process booking changes and relocations with meticulous attention to detail and urgency.

• Collaborate with the Team: Actively engage with other departments to ensure seamless workflows and outstanding service delivery.

• Set Expectations: Balance the requirements and expectations of both partners and account managers to achieve satisfying outcomes.

• Document Interactions: Precisely record all work and partner interactions in our CRM system.

⛳️ Requirements

• Language Proficiency: Advanced proficiency in Spanish and English – you must be able to speak and write fluently.

• Relevant Experience: Background in travel, concierge agencies, TMCs, DMCs, or tour operators is highly advantageous!

• Proactive Attitude: You don’t just resolve issues – you prevent them. You foresee partner needs and take initiative.

• Composed Under Pressure: Capable of managing multiple tasks, high-stress situations, and urgent issues with professionalism and composure.

• Empathetic Communicator: You relate to and understand customer concerns while striving for the best solution.

• Fast Learner: Quick to adapt to new tools, systems, and processes with a results-oriented mindset.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home!

• Salary: Competitive base salary plus a monthly bonus.

• Dynamic Team: Join a vibrant and energetic group of professionals.

• Growth Opportunities: Engage in interesting and ambitious tasks that will enhance your professional skill set.

• Learning & Development: We encourage your growth through seminars, training sessions, and conferences.

• Perks: Benefit from corporate discounts on hotels and various services.