Loan Processing Representative

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Manage a queue of loan applications while adhering to established quality standards

• Handle incoming customer inquiries regarding loan applications

• Initiate outbound calls to confirm application details and gather further information

• Address customer concerns via phone, email, or fax

• Update customer accounts with precise and current information

⛳️ Requirements

• Previous call center experience is advantageous

• Demonstrated experience in high-paced customer service settings

• Outstanding communication and active listening abilities

• Proven professionalism and empathy when interacting with customers

• Capability to excel in a high-volume work environment

• Excellent adaptability and multitasking capabilities

• Comfortable using new technologies

• Demonstrated ability to succeed in a remote work setting

• Must be eligible to work in the United States

• Candidates must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY

• Enova cannot provide visa sponsorship or take over sponsorships

🏝️ Benefits

• Additional compensation may include bonuses

• Health, dental, and vision insurance, including mental health benefits

• 401(k) matching plus a Roth option (for U.S. based employees only)

• Paid time off and paid holidays

• Sabbatical program (for qualifying roles)

• Summer hours (for qualifying roles)

• Paid parental leave

• Diversity, Equity, and Inclusion groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

• Employee recognition and rewards program

• Charitable matching and a paid volunteer day

• Comprehensive 3-week training program