Loan Officer Assistant

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Interact directly with prospective clients and existing customers, delivering an outstanding onboarding experience with a sales-oriented approach.

• Ensure continuous business operations by providing smooth "out of office" and PTO coverage for your designated Loan Officers (LOs) as necessary.

• Contribute to sales growth through marketing support, networking collaboration, and lead generation activities as directed by the LO.

• Aid in the preparation of prospect files, which includes thorough application assessments, loan file structuring, product identification/research, and scenario planning utilizing corporate and branch resources.

• Request and evaluate client documentation to maintain accuracy and completeness.

• Accountable for intricate income calculations and the integrity of file structures.

• Organize and "scrub" files, gather outstanding documents, and submit comprehensive, precise loan packages to the Processing team in alignment with NNE standard procedures.

• Initiate and facilitate some or all third-party order requests for ongoing files.

• Supervise files currently with the Processing and Closing teams to ensure a smooth progression to closing in accordance with stringent branch standards.

• Actively manage the LOs' current pipelines and conduct regular, formal pipeline review meetings with your assigned LOs.

• Provide assistance with rate locks, rate negotiations, pricing, and concessions (must possess a license or be fully committed to obtaining licensing immediately upon hire).

⛳️ Requirements

• Demonstrated experience as a Loan Officer Assistant (LOA), processor, or in a similar capacity within the mortgage industry.

• A distinctive combination of a "sales-minded" personality and a meticulous, detail-focused operational skill set.

• Currently licensed, or highly driven and willing to swiftly acquire your mortgage loan originator license.

• Availability to occasionally assist clients or support the pipeline beyond regular business hours, including evenings or weekends, as dictated by business needs.

• Exceptional organizational abilities to manage competing priorities across 2 to 3 different Loan Officers.

🏝️ Benefits

• Additional incentive payouts, typically structured as basis points (BPS) or per-file bonuses – compensated directly based on LO production.