LiveOps Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage, oversee, and improve Civica’s production and cloud environments.

• Monitor live systems utilizing Grafana, Prometheus, DataDog, and Azure Monitor.

• Address alerts, prioritize incidents, coordinate resolutions, and restore services.

• Automate the creation of environments, deployments, and operational tasks using Terraform, Ansible, PowerShell, or Bash.

• Support and maintain environments across Azure, AWS, and VMware platforms.

• Work with Docker and Kubernetes for containerized workloads.

• Contribute to enhancements in scaling and performance.

• Conduct root cause analysis and implement preventative measures.

• Refine alert thresholds, deployment processes, and monitoring coverage.

• Maintain runbooks and document operational standards.

• Collaborate with SRE, Platform, Development, support, and services teams.

• Participate in an on-call rotation and respond to production alerts.

⛳️ Requirements

• Experience in operating production systems within cloud or hybrid environments (Azure, AWS, or similar).

• Familiarity with Kubernetes, containerization, and associated tools (Helm, ingress controllers).

• Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls).

• Ability to troubleshoot networking issues, such as using pcap.

• Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python).

• Knowledge of CI/CD pipelines.

• Proficiency with version control tools like GitHub Actions, Azure DevOps, Jenkins, or similar.

• Experience with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor).

• Strong analytical and problem-solving capabilities.

• Ability to remain composed during incidents.

• Effective communication skills and ability to excel in cross-functional, fast-paced environments.

🏝️ Benefits

• 25 Days Annual Leave plus bank holidays.

• Option to purchase up to 10 additional days.

• Days of Difference – Up to 3 extra days off for volunteering.

• Pension Contributions – 5% employer match.

• Income Protection – Up to 75% salary coverage for long-term illness.

• Life Assurance – 4x salary tax-free lump sum.

• Critical Illness Cover – £25,000 lump sum, extendable to dependents.

• Private Medical Insurance.

• Health Cash Plan – Claim back expenses for physio, therapies, and more.

• Dental Insurance.

• Affinity Groups – Join employee-led communities.

• Bounty Bonus – Refer a friend and receive a reward.

• Opportunities for career growth and development.

• Adjustments or accommodations in the recruitment process as needed.