LiveOps Associate – 24/7 Operations, Moderation

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee live streams, in-app interactions, and user activities

• Uphold platform guidelines and take necessary actions on infringements

• Address issues promptly that affect user experience or safety

• Carry out operational duties (e.g., payments, adjustments, account management)

• Ensure precision and punctuality in all processing tasks

• Identify discrepancies or anomalies for further examination

• Serve as the initial point of contact for platform-related issues

• Elevate critical concerns with clear context and urgency

• Collaborate with internal teams to resolve incidents

• Keep detailed records of actions taken and issues faced

• Provide organized updates during and after shifts

• Highlight recurring problems and propose enhancements

⛳️ Requirements

• Willingness to work flexible schedules (24/7 availability)

• Excellent attention to detail and capability to follow established procedures

• Ability to act swiftly and make informed decisions in real-time

• Strong communication skills (clear and concise)

• Proficient with technology; capable of navigating various tools and systems

• Prior experience in moderation, operations, or support is advantageous

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and growth

• Collaborative and inclusive work environment

• Access to health and wellness programs