Litigation Department Director

📋 Description

• Manage the distribution of workflow within the litigation department, ensuring cases are appropriately staffed and progressed efficiently.

• Oversee and address escalations, intervening to resolve intricate case issues, attorney inquiries, or client concerns.

• Conduct performance evaluations for paralegal staff, encompassing goal-setting, providing feedback, corrective actions, and recognition.

• Deliver continuous training for Paralegals and Litigation Assistants, equipping staff to effectively manage their own caseloads.

• Act as a hands-on resource for team inquiries and daily case support.

• Ensure compliance with all firm protocols, policies, and procedures; escalate issues to the Operations Director when necessary.

• Train, mentor, and develop Paralegal Team Leads, enhancing their ability to lead effectively and autonomously.

• Function as the primary liaison between the paralegal team and firm attorneys, fostering strong working relationships and ensuring clear communication.

• Design, develop, document, and continuously enhance litigation department processes and procedures.

• Monitor and analyze team metrics; identify trends and provide actionable insights to firm leadership.

• Shadow, review, and consult on paralegal candidates during specific phases of the hiring process.

• Engage in the onboarding and integration process for new litigation team members.

• Uphold and promote Parnall Law's five core values — Teamwork, Talent, Truth, Tenacity, and Triumph — in every interaction and decision made.

• Adhere to and maintain all firm policies and procedures.

• Contribute proportionately to overall client satisfaction and the firm's revenue objectives.

⛳️ Requirements

• Over 10 years of personal injury litigation paralegal experience — must possess active litigation stage experience; pre-litigation backgrounds will not be accepted.

• At least 5 years in a supervisory, team lead, or management position overseeing paralegal or legal operations staff.

• Extensive knowledge of state, local, and federal court rules across various jurisdictions.

• Proven capability to build, coach, and nurture high-performing teams.

• Experience in designing or enhancing litigation workflows, processes, and documentation.

• Strong proficiency in e-filing, legal documentation, and litigation management software (experience with SmartAdvocate is a plus).

• Exceptional written and verbal communication skills, including the ability to present metrics and outcomes to firm leadership effectively.

• Highly organized with the ability to manage workloads and priorities across the department.

• Genuine empathy for injured clients and a steadfast client-first mindset.

• Deep alignment with Parnall Law's five core values: Teamwork, Talent, Truth, Tenacity, and Triumph.

• Professional confidence and composure in high-pressure situations.

• Availability to work during Mountain Time business hours (Mon–Thu 8–5, Fri 8–4).

• Willingness and ability to travel for quarterly planning meetings and occasionally if a case proceeds to trial.

• Capability to pass a background check.

• A history of long-term growth, accountability, and impactful contributions in previous roles.

🏝️ Benefits

• Comprehensive benefits package — including health, dental, and vision insurance.

• Life and long-term disability insurance — because we are committed to supporting you.

• 401(k) plan — helping you build a future, not just a paycheck.

• Generous paid time off (PTO) plus paid holidays — providing real time off to recharge and reset.

• Annual company goal trip — when the team succeeds, everyone celebrates together.