Life Cycle Services Specialist

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Take ownership and drive the execution of assigned Cisco renewal opportunities across commercial to enterprise level accounts.

• Actively engage with Cisco support teams and generate accurate quotes in CCW-R for renewals.

• Maintain precise CRM data regarding renewal opportunities, pipeline forecasts, and client information.

• Provide clients with precise renewal quotes, ensuring compliance with Cisco partner program guidelines and timely delivery within established SLAs.

• Collaborate with internal teams to deliver status updates on ongoing opportunities, upcoming renewals, and more.

• Identify and promote multi-year and/or co-termination opportunities that enhance upsell and expansion within renewals.

• Efficiently process client requests, taking actions to simplify processes, such as minimizing the number of contracts.

• Facilitate post-renewal updates and data requests with relevant teams.

• Take ownership of supporting the customer’s lifecycle throughout the renewal term.

• Collaborate closely with management to identify and report inefficiencies or issues in workflow processes.

• Advocate for best practices, policies, and procedures.

• Maintain and enhance knowledge of current Cisco renewal offerings and various service/support levels.

• Engage in cross-team collaboration with Account Teams, Customer Success, and other internal teams to support customers and foster growth.

• Pursue Cisco training opportunities as time allows.

• Assist with broader organizational initiatives as directed by leadership.

⛳️ Requirements

• High school diploma is required; an Associate degree is preferred.

• At least 3-5 years of experience in Cisco maintenance renewals is preferred.

• Proficient in Cisco Partner Tools (e.g., CCW-R, CCW, etc.).

• Highly organized and detail-oriented with excellent time management skills, capable of effectively prioritizing tasks.

• Demonstrated capacity to take initiative and manage multiple projects simultaneously while maintaining attention to detail to meet deadlines.

• Highly professional, with strong communication skills that are transparent and proactive.

• Personable team player, with a strong emphasis on effective communication and relationship-building.

• Preferred strong presentation skills.

• Flexible, adaptable, and driven to succeed.

• Excellent oral and written communication abilities.

• Basic accounting knowledge.

• Strong analytical skills related to client quotes, reports, and manufacturer data.

• Experience and ability to adapt to new processes and procedures.

• Exceptional organizational skills with the capability to manage competing demands.

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Knowledge of Annuities (EA, SaaS & Subscriptions) is preferred.

• Strong understanding of Information Technology is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents.

• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability.

• Competitive Compensation.

• Training and development programs.

• Major offices stocked with snacks and beverages.

• Collaborative and dynamic culture.

• Work-life balance and generous paid time off.