Licensing & Contracting Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Supporting field agents by managing carrier application processes

• Addressing inquiries related to commissions

• Delivering back-office assistance to enhance the daily operations of agents

• Handling inbound calls and making outbound calls as required

• Responding to agent emails through a Ticket System

• Offering agents comprehensive back-office support

• Assisting agents with inquiries about commissions, lead support, product information, and more

• Promoting and facilitating sales of Allstate Health products

• Fostering positive working relationships with assigned accounts

• Achieving or surpassing call quality benchmarks

• Ensuring exceptional support on every interaction

• Engaging in additional projects as assigned and available

⛳️ Requirements

• High School Diploma or GED (Required)

• Minimum of 2 years experience in Customer Service and Call Center environments (Required)

• Knowledge of the insurance industry, specifically in Life & Health, is essential

• Experience in account management

• Outstanding phone etiquette

• Excellent written, verbal, listening, and interpersonal communication skills

• Capacity to manage multiple tasks and prioritize responsibilities with minimal supervision

• Proficiency in Microsoft Office Suite

• Competence in working with and navigating through multiple computer screens

• Intermediate computer skills, with the ability to perform minor troubleshooting when issues arise

🏝️ Benefits

• Comprehensive technology setup, which includes a laptop, monitors, headset, keyboard, and mouse

• Monthly connectivity reimbursement to alleviate internet expenses