Licensed Supervisor – Patient Access

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver direct leadership, coaching, and performance management for a team comprising Nurse Navigators, Case Managers, and Special Project Liaisons.

• Set clear performance expectations that align with client KPIs and program objectives.

• Oversee daily HUB operations to guarantee high-quality, compliant, and prompt patient access services.

• Foster accountability through performance assessments, constructive feedback, and development planning.

• Manage staffing, workload distribution, and continuity of services in a virtual setting.

• Ensure that all interactions adhere to quality, compliance, and documentation standards, including HIPAA regulations.

• Evaluate performance metrics to uncover opportunities for operational enhancements.

• Collaborate across functions to improve program performance and enhance patient experience.

• Assist in the hiring, onboarding, and training processes for new team members.

• Act as operational support during peak volume periods as required.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience is required.

• An active RN license is mandatory.

• At least 5 years of supervisory experience in a HUB, call center, or patient access setting.

• Strong knowledge of call center operations and management of virtual teams.

• Proficiency in Microsoft Office and call center technologies.

• Proven leadership, coaching, and team development abilities.

• Exceptional communication, interpersonal, and patient advocacy skills.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, and vision coverage.

• Accrued paid time off.

• 401(k) plan with company matching contributions.

• Disability and life insurance provided.

• Paid maternity and paternity leave.

• Company-paid holidays.

• Recognition programs, contests, and awards to celebrate achievements.

• Opportunities for continuous growth through learning, leadership development, and support for career advancement.

• A collaborative culture where your ideas are appreciated.