Licensed Property & Casualty Agent

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Interact with members through phone, email, and various channels to provide assistance with quotes, new policies, billing inquiries, underwriting questions, and policy modifications.

• Establish rapport and trust by asking insightful questions, comprehending member needs, and offering precise solutions to reduce transfers and escalations.

• Execute insurance transactions such as endorsements, cancellations, and coverage adjustments while ensuring adherence to industry standards and internal policies.

• Work collaboratively with insurance carriers and internal teams to resolve issues and deliver timely, accurate information.

• Maintain necessary certifications and actively seek opportunities to enhance product knowledge.

• Achieve performance metrics related to service quality, responsiveness, and member satisfaction.

⛳️ Requirements

• High School diploma or GED is mandatory; some college education is preferred.

• Minimum of 6 months of customer service experience is required.

• Must possess an Active Property & Casualty or Personal Lines license.

• Excellent written and verbal communication skills, maintaining a professional and empathetic tone.

• Capability to multitask across various applications while keeping focus and accuracy.

• Typing speed of 20 WPM with 90% accuracy.

• Strong understanding of insurance compliance and regulatory requirements.

• Proficient research and internet skills; quick adaptability across different subjects and systems.

• Basic technical troubleshooting abilities and comfort with digital tools.

• High-speed Internet connection via wired ethernet; no Wi-Fi, Satellite, Cellular Hotspot, or Cellular Internet.

• Upload speed of 5 Mbps and download speed of 50 Mbps.

• Internet service provider must demonstrate high stability, with 1% or less packet loss and latency under 100ms.

• Accessible cell phone or tablet and capability to install required 2FA software for multifactor authentication.

• Ensure a quiet environment during the interview and keep the door closed; phones are prohibited.

🏝️ Benefits

• Qualfon will supply all necessary equipment.

• Medical, Dental & Vision Coverage with various plan options available.

• Telemedicine & Mental Health Support for accessible care.

• Paid Time Off (PTO) that increases with your tenure.

• 401(k) with Company Match to assist in future planning.

• Employee Assistance Program (EAP) offering free counseling and wellness resources.

• Company-Paid Life & Disability Insurance for added security.

• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.

• Optional Benefits including accident, critical illness, hospital coverage, and more.

• Additional perks such as legal assistance, identity protection, and pet insurance.