Licensed Insurance Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for our clients.

• Handle both inbound and outbound communications with a high level of professionalism.

• Leverage a range of web-based tools to effectively address inquiries.

• Ensure a smooth and positive customer journey.

• Discover creative solutions to diverse questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media to resolve their inquiries and concerns.

• Calmly strive to resolve and de-escalate any issues.

• Elevate interactions when necessary and appropriate.

• Document all call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell when necessary.

⛳️ Requirements

• Must possess a Life & Health Insurance License for your home state.

• High School Diploma or equivalent is required.

• A minimum of 6 months of experience in customer service is necessary.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess general knowledge of Windows-based platforms.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Extensive health benefits that may encompass medical, vision, and dental coverage.

• Employment Assistance Programs available.

• Health and personal time off (HPT) provided.

• Leave programs available as eligible.

• Competitive 401(K) plans offered.

• Life insurance included.

• Supplemental medical coverage available.

• Critical care insurance provided.

• Pet insurance options available.

• Flexible Spending Account (FSA) plans offered.

• Discounts at various retailers.