Licensed Healthcare Agent

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage both inbound and outbound communications with current Medicare members, emphasizing retention, education, and problem resolution.

• Assist members in navigating their coverage alternatives and subsequent actions without utilizing high-pressure sales methods.

• Achieve performance goals related to call quality, member engagement, retention metrics, and adherence to schedules.

• Maintain up-to-date communication with your supervisor and colleagues.

• Participate in team meetings and training sessions throughout the duration of the season.

• Adhere to assigned production schedules provided by the Workforce Management team during the Annual Enrollment Period (AEP).

• Commit to working at least one weekend day each week during the production phase.

⛳️ Requirements

• Possession of a valid Health or Health & Life license.

• At least 1 year of experience in the Medicare field.

• Proficient in navigating multiple software applications.

• Excellent communication skills with a focus on customer service.

• Availability to work a schedule that includes a minimum of one weekend day during the AEP.

• A home office that meets the criteria for remote work.

• Agreement to undergo a background check.

• Basic computer literacy and technological proficiency.

• Experience in telesales or contact center environments is preferred.

• Familiarity with Medicare Advantage, retention initiatives, or loyalty-based outreach is preferred.

🏝️ Benefits

• Base pay of $19.00 per hour.

• Seasonal incentive potential ranging from $500 to $1,000 based on quality, retention, and member engagement.

• Paid training provided.

• Coverage for AHIP certification costs.

• Coverage for non-resident licenses and their renewals.

• Opportunities for continuing education credits.

• Option for remote work or work-from-home arrangements.