Licensed Customer Service Representative – Commercial Property and Casualty Insurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to policyholder service inquiries via phone and email regarding certification, billing, policy changes, and more.

• Accurately document all customer interactions in our systems.

• Achieve case volume targets established by Service Leadership.

• Maintain professionalism in all communications via phone and email.

• Develop comprehensive knowledge of THREE’s products, processes, and compliance standards.

• Work collaboratively with teammates through phone, email, and Slack to address service requests and share knowledge.

⛳️ Requirements

• Minimum of 2 years’ experience in a call center or a similarly dynamic customer service setting.

• Experience in the Insurance Industry.

• Active Commercial Property and Casualty license is required.

• Proficient computer skills, ideally with experience using Microsoft Outlook, videoconferencing tools (e.g., Zoom, Teams), and CRM platforms (e.g., Salesforce).

• Comfortable with new technology and eager to learn new systems swiftly.

• Capability to handle phone calls and respond to emails for up to 8 hours a day.

• Ability to receive and promptly implement coaching and feedback.

• Remote employees must have a wired high-speed internet connection and a private workspace to take calls without distractions.

🏝️ Benefits

• Positive work environment with opportunities for advancement.

• Subsidized parking in downtown (for in-office roles).

• Competitive salary.

• Generous vacation and sick leave policies.

• Closed on major holidays.

• 401(k) plan with company matching.

• Comprehensive healthcare benefits.

• Tuition reimbursement available after 6 months of employment.

• Service recognition after 5 years of employment.