Licensed Customer Service Professional

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Professionally and amicably manage incoming client phone calls.

• Assist clients with endorsements and modifications to auto, home, and other insurance policies.

• Provide thorough explanations regarding billing statements, payments, and account balances.

• Accurately and promptly process customer requests.

• Ensure adherence to state regulations and Allstate guidelines in all client interactions.

• Offer support to the agency team with administrative and service-related tasks as required.

⛳️ Requirements

• Valid Pennsylvania Property & Casualty License (mandatory).

• Previous experience in insurance customer service or a related field is preferred.

• Excellent communication and problem-solving abilities.

• Capacity to work autonomously while managing multiple responsibilities.

• Familiarity with basic computer systems and agency management software (training provided).

🏝️ Benefits

• Competitive hourly wage, with opportunities for advancement within the agency.