Library Communications Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Responds to phone calls and/or live chat inquiries from patrons of public libraries throughout North America

• Effectively manages phone-based inquiries from home

• Works collaboratively with the team to consistently exceed customer expectations

⛳️ Requirements

• Proficient command of the English language

• Bilingual (Spanish) is strongly preferred - $1 additional per hour

• Strong oral and written communication skills

• Minimum of 6 months experience in phone-based customer service

• Excellent keyboarding and computer proficiency

• At least two years of post-secondary education is highly desired

• Must possess a reliable, high-speed internet connection

🏝️ Benefits

• Casual work environment—no paperwork or filing required

• Competitive pay and benefits

• Performance bonuses

• Excellent opportunities for career advancement

• Strong focus on maintaining work-life balance