LGBTQ+ Chat & Text Therapist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Provide crisis phone interventions to LGBTQIA callers reaching out to the suicide hotline.

• Suggest suitable referrals for available support services.

• Respond to all phone inquiries promptly and professionally, ensuring agency efficiency and customer satisfaction standards are met.

• Evaluate the clinical situations and needs of the callers.

• Deliver safe and effective clinical interventions.

• Complete comprehensive, clear, and accurate clinical documentation for data collection and reporting to funders.

• Forward internal referrals to the appropriate programs with the necessary information.

• Collaborate with both internal and external clients/customers.

• Monitor call-in times for clients under a 72-Hour Suicide Watch or Safety Follow-Up.

• Extend work hours when crisis situations arise or paperwork remains incomplete.

• Participate in mandatory meetings and training sessions, including those outside of regular working hours.

• Be available for evening and night shifts as needed.

• Assist the hotline clinical coordinator in onboarding new staff members.

• Ensure the hotline area is stocked, clean, and organized.

• Complete required readings and projects that benefit Crisis or other departments as assigned by a supervisor.

• Attend in-person meetings, training, agency activities, and events outside of regular hours upon request.

⛳️ Requirements

• Must reside in Arizona.

• Exceptional oral and written communication abilities.

• Ability to communicate clearly and effectively.

• Strong customer service skills.

• Excellent problem-solving and analytical capabilities.

• Proficient in documenting detailed information.

• Ability to manage multiple tasks simultaneously.

• Capacity to stay calm during crises, work both independently and collaboratively, recognize personal limitations, and engage positively and empathetically with individuals of all ages, races, creeds, genders, or sexual orientations.

• Uphold professional conduct in line with ethical practices and agency policies and procedures.

• Maintain a professional demeanor while working remotely and foster positive relationships with internal and external team members, stakeholders, and community/business partners.

• A Bachelor's Degree in Counseling, Social Work, or a related field is required.

• At least 3 years of experience in the behavioral health sector.

• Crisis intervention experience is preferred.

• Supervisory experience is preferred.

• Program development experience is preferred.

• Ability to lift up to 25 pounds occasionally.

🏝️ Benefits

• Generous Paid Time Off (PTO).

• 10 paid holidays each year.

• Four choices of medical plans.

• Two options for dental plans.

• Two options for vision plans.

• 403(b) retirement plan.

• Retirement allowance.

• Company-sponsored Life/AD&D and Long-Term Disability insurance.

• Optional additional Life and Short-term Disability insurance.

• Tuition reimbursement program.

• Elder Care Assistance.

• Pet insurance options.