Level 3 Support Technician

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address a diverse range of technical challenges, effortlessly transitioning from routine support tickets to serving as an escalation resource for fellow technicians.

• Collaborate with the Project Team on intricate tasks, including the setup and configuration of firewalls.

• Act as the main liaison for clients, guaranteeing outstanding, clear, and positive communication from ticket initiation to resolution.

• Evaluate incoming requests, assign appropriate priorities and SLAs, ensure tickets are well-documented, and work with other departments to resolve non-reactive issues.

• Go beyond superficial fixes to uncover and address root-cause problems.

⛳️ Requirements

• Profound knowledge and hands-on expertise with Office 365 (Entra ID, Exchange, SharePoint, OneDrive).

• Strong foundational networking abilities, including DNS, DHCP, and experience in configuring firewalls.

• Prior experience in a Managed Services environment is highly desirable.

• Familiarity with Autotask, IT Glue, and DattoRMM is a significant advantage.

• Outstanding verbal and written communication skills.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities