Legal Tech Customer Success Consultant – JD Preferred

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Provide support for a portfolio of Large Law Accounts by facilitating the adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups.

• Establish trusted relationships with customer contacts and act as a responsive resource for workflow guidance, adoption assistance, and product engagement.

• Aid in the implementation of customer success plans that align with firm objectives, legal workflows, business priorities, and overarching account strategies.

• Assist legal professionals in integrating LexisNexis drafting, research, analytics, and AI-enhanced workflow solutions into their daily legal practices through targeted outreach and practical adoption support.

• Collaborate with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement teams to synchronize customer engagement, support account planning, and pinpoint risks or opportunities.

• Leverage customer health, engagement, usage data, and feedback to discern adoption trends, reveal obstacles, and propose next steps that foster retention and growth.

⛳️ Requirements

• Experience engaging with law firms, legal professionals, legal research, or legal technology.

• Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption.

• A keen interest in large law firm workflows, stakeholder dynamics, and the impact of AI on legal research, drafting, summarization, and productivity transformation.

• Capability to cultivate strong customer relationships and communicate effectively with legal professionals to enhance value-based engagement.

• Excellent organizational skills with a focus on detail, follow-through, and the ability to manage multiple priorities.

• Familiarity with CRM, customer success, enablement, analytics, or AI-driven tools such as Salesforce, Gong, Seismic, Tableau, or comparable platforms.

🏝️ Benefits

• Health and wellness initiatives

• Shared parental leave

• Study assistance

• Sabbaticals

• Flexible working hours