Legal Receptionist – International

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and route them to the relevant department or team member.

• Act as the initial point of contact for both prospective and existing clients.

• Engage with clients in English and Spanish through phone, email, and text communication.

• Coordinate consultations, meetings, and appointments.

• Accurately collect and document client information.

• Aid in client intake processes and follow-up communications.

• Keep precise records and update information within the firm's CRM and case management systems.

• Address client inquiries and provide updates as needed.

• Handle multiple phone lines and manage high call volumes while upholding professionalism.

• Offer administrative support to attorneys and legal staff as required.

⛳️ Requirements

• Must reside outside of the United States (international candidates only).

• Proficient in both written and spoken English and Spanish.

• Proven experience in customer service is essential.

• Exceptional phone etiquette and communication abilities.

• Maintain a professional, friendly, and empathetic attitude.

• Strong organizational capabilities and attention to detail are necessary.

• Capability to multitask and manage a high volume of calls and inquiries.

• Familiarity with Microsoft Office, Google Workspace, and CRM software is required.

• Must have a reliable internet connection and the ability to work remotely full-time.

🏝️ Benefits

• Fully remote job opportunity.

• Long-term position with a U.S.-based law firm.

• Supportive team culture.

• Opportunities for professional development and career advancement.

• Competitive salary based on experience.