Legal Intake Specialist – Personal Injury

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Address incoming inquiries promptly via phone, web forms, and chat, delivering swift, attentive assistance to individuals seeking legal support following an injury.

• Conduct brief (5–8 minute), empathetic discovery calls to collect and evaluate key case information such as incident details, injuries, liability, and insurance status.

• Utilize proprietary scripts and stringent qualification criteria to swiftly assess whether a case aligns with partner legal teams.

• Employ an assumptive, sales-oriented approach to perform live warm transfers to our partner legal teams or to schedule timely callbacks for qualified leads.

• Precisely document all caller information, case details, and outcomes in Salesforce, ensuring the accuracy and completeness of data.

• Oversee follow-ups for pending leads, keeping an organized pipeline and re-engaging prospects who were not ready to proceed during the initial contact.

⛳️ Requirements

• Proficient English communication skills (C1 level), both oral and written.

• Fully bilingual, fluent in both English and Spanish.

• Minimum of 1 year of experience in a high-volume call center, customer service, or medical/legal office setting.

• Outstanding verbal communication abilities with the capacity to mirror a caller’s tone, express empathy, and establish rapport quickly.

• Sales-oriented mindset aimed at educating callers and guiding them towards taking action regarding their personal injury cases.

• Technologically adept and comfortable typing 45+ WPM while conversing with callers and navigating multiple software platforms concurrently.

• Capability to work independently from a home office equipped with stable, high-speed internet and a quiet, professional environment.

• Must possess a laptop or desktop computer with at least 8GB RAM and an Intel Core i5 processor or higher.

• Must have a stable internet connection with a minimum speed of 25 Mbps.

• Availability to work during U.S. business hours.

• Willingness to utilize time-tracking software.

🏝️ Benefits

• 6 paid time-off (PTO) days annually

• 100% remote work environment

• Performance-based incentives

• Opportunity to collaborate closely with leadership and legal professionals in a progressive, modern law firm