Legal Intake Specialist

This is a fully remote position, open to applicants in Colorado, +14 more states.

📋 Description

• Build and nurture the firm's relationship with qualified prospective clients through telephone interviews.

• Act as the primary contact for prospective clients during the intake process.

• Handle a significant volume of inbound and outbound calls promptly.

• Maintain clear, concise, and accurate communication both in writing and verbally.

• Adhere to communication “scripts” while addressing various topics.

• Acquire knowledge about CCK’s practice areas and become familiar with the legal challenges our clients face.

• Show empathy towards prospective clients and help ease their concerns during challenging times.

• Prepare comprehensive written summaries detailing potential clients’ needs for attorneys.

• Request and evaluate all necessary documentation from prospective clients.

⛳️ Requirements

• High School Diploma is required; Bachelor’s degree is preferred.

• At least one year of experience in customer service with a focus on high call volume.

• Minimum one year of experience in a high-volume phone/customer service role.

• Ability to make or receive calls for a minimum of 6-8 hours daily.

• Exceptional verbal communication skills and professional telephone manners.

• Ability to make sound judgments and decisions effectively.

• Proficiency in Microsoft Office Suite.

• Strong multitasking abilities.

• Capability to thrive in a fast-paced, constantly evolving, and demanding call center environment.

• Bilingual in Spanish is an advantage.

🏝️ Benefits

• Options for medical, dental, and vision insurance.

• Employer-covered medical insurance for employees.

• Reimbursement for gym memberships.

• 15 days of Paid Time Off (increasing over time).

• 12 paid company holidays in 2026.

• 401k matching contributions.

• Paid parental leave.