Legal Financial Support Service Billing Supervisor

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Oversee the financial support services team to guarantee high-quality service delivery, adherence to standard operating procedures, client satisfaction, and employee performance.

• Manage staffing and workflow volumes utilizing a workflow management system.

• Allocate staffing resources by shift or service line in accordance with workload demands.

• Ensure that billing workloads are effectively balanced.

• Oversee employee lifecycle processes such as interviewing, onboarding, training, development, succession planning, and offboarding.

• Identify and address additional training requirements.

• Monitor client inventory balances and ensure prompt billing of unbilled amounts, along with follow-up on accounts receivable.

• Ensure compliance with established workflows from proforma creation to invoice collection, including necessary reviews and approvals.

• Act as the primary contact for team members' daily inquiries and concerns.

• Address customer inquiries and resolve escalated client issues.

• Communicate significant issues and proposed solutions to clients and management.

• Liaise with the law firm regarding aged balances and escalate problematic accounts to management.

• Maintain a strong understanding of client billing and payment terms, discounts, and preferences of lawyers and clients.

• Execute administrative reports and manage people/production processes punctually and according to operational standards.

• Assist the manager with profit and loss activities and oversee the impacts of overtime and time-off.

• Ensure that e-billed invoices are promptly sent to the e-billing vendor.

• Comply with company and client policies, service level agreements, and quality standards; implement corrective actions when necessary.

• Develop plans for employee growth and challenging assignments in collaboration with the manager.

• Establish goals and objectives, prioritize tasks, and provide ongoing performance feedback.

• Support monthly Client Service Reviews or Quarterly Business Reviews.

• Maintain a robust understanding of clients’ businesses and the impact of services provided.

• Encourage cross-training and teamwork to enhance client service delivery.

⛳️ Requirements

• An associate or bachelor’s degree is required, focusing on Business, Finance, or a related field; relevant experience may be considered in place of education.

• Preferred minimum of 3 years of experience supervising all or part of the billing function in a professional services environment.

• Required minimum of five years of billing experience in a law firm or professional organization; six years or more is preferred.

• Exceptional customer service abilities.

• Strong verbal, written, leadership, and interpersonal communication skills.

• Proficiency in 3E, Elite, or Aderant.

• Experience with industry-standard collection software tools.

• Advanced skills in MS Excel, including the use of pivot tables, charts, graphs, and formulas.

• Competence in MS Word and PowerPoint.

• Familiarity with legal terminology and document formats used in legal work.

• Ability to multitask and adhere to strict deadlines.

• Excellent organizational and time management capabilities.

• Ability to foster excellent team collaboration and take ownership of individual assignments/projects.

• Strong attention to detail is required.

• Successful completion of a pre-employment background check and drug screening.

• Opportunities for remote work are available.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching.

• Life insurance.

• Optional supplemental insurance coverage.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts for employees and partners.

• Participation in bonus, commission, or incentive programs may be included based on the role.

• Pre-employment background check and drug screening (employment contingent).