Legal Client Experience Coordinator

📋 Description

• Conduct regular follow-ups with clients and leads.

• Schedule consultations and ensure precise calendar management.

• Organize and maintain accurate records in the client database.

• Develop and uphold Standard Operating Procedures (SOPs).

• Prepare and send contracts utilizing MyCase.

• Make outbound calls to enhance client engagement.

• Manage the email inbox and guarantee prompt responses.

⛳️ Requirements

• Strong organizational and multitasking abilities.

• Proactive and detail-oriented attitude.

• Exceptional written and verbal communication skills.

• Empathetic, client-focused demeanor.

• Technologically adept with the capability to quickly learn new systems.

• Experience in customer service or roles that interact with clients.

• High degree of commitment and dependability.

• Bilingual in English and Spanish (mandatory).

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.