Legal Assistant – Law Firm Software Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage customer inquiries at both 1st and 2nd level support following a thorough onboarding process.

• Guide and assist clients in utilizing our legal-tech software solutions effectively.

• Offer resolutions to technical and subject-specific inquiries through phone, email, and remote support.

• Log and document customer inquiries in the ticketing system.

• Collaborate closely with technical application support and various project teams.

⛳️ Requirements

• Completed vocational training as a legal assistant (Rechtsanwaltsfachangestellte) or as a certified legal specialist (Rechtsfachwirt).

• Ideally possess at least one year of relevant professional experience with software applications.

• Demonstrate a strong interest in the IT landscape and possess technical affinity.

• Excellent proficiency in German; good command of English.

• Skilled in office software, including MS Office.

• Initial experience with AI tools such as Microsoft Copilot, Claude, ChatGPT.

• Strong communication abilities; capable of working independently and accepting responsibility.

🏝️ Benefits

• Annual training budget and clearly defined career paths.

• Employee referral bonus.

• Mobility benefits: e.g., bike leasing, subsidies for public transportation.

• Workation: up to 30 days per year within the EU.

• Computer eyewear for screen-related work.

• Tax-free non-cash benefits.

• Company events and celebrations (summer party, annual kick-off, etc.).

• Flexible working models (hybrid, home office, part-time, etc.).

• English courses available for all proficiency levels.