Legal and Deficiency Recovery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and manage qualification criteria for the legal escalation of post-charge-off deficiency balances.

• Conduct audits on account routing, oversee the legal escalation pipeline, assess exceptions, and uphold compliance logs.

• Review and authorize settlement letters, deficiency collection scripts, and structures for settlement authority.

• Take charge of legal and compliance reporting, preparing quarterly updates for the Board.

• Carry out FDCPA and UDAAP assessments and maintain a legal viability map on a state-by-state basis.

• Ensure compliance with ECOA and SCRA and oversee bankruptcy filings.

• Coordinate responses to inquiries from the CFPB, matters involving state attorneys general, and regulatory consumer complaints.

• Design and deliver compliance training for staff involved in post-charge-off activities.

• Evaluate third-party collection agencies and supervise agency compliance, audits, complaints, monitoring, and remediation efforts.

• Assess and manage outside counsel, including referrals, case outcomes, billing, and recovery expenses.

• Draft and maintain post-charge-off policies and procedures, ensuring version control.

• Oversee collections-related litigation and maintain litigation reporting.

• Identify legal risks and recovery gaps and implement effective solutions.

• Offer legal and compliance advice to collections personnel.

• Recruit and develop direct reports as program volume expands.

⛳️ Requirements

• Minimum of 5 years of experience in legal operations, compliance management, or collections oversight in consumer lending, auto finance, or a third-party collection agency.

• Proven track record of career stability.

• Specific experience in non-prime or subprime auto lending.

• Familiarity with FDCPA, UDAAP, and relevant state consumer protection laws pertaining to post-charge-off collections.

• Experience managing bankruptcy filings within a consumer lending portfolio.

• Proficient in handling SCRA compliance for servicemember accounts.

• Experience in managing relationships with outside counsel, including defining scope, reviewing billing, enforcing deadlines, and addressing performance issues.

• Background in or alongside a deficiency recovery operation.

• Capability to interpret collections performance data.

• Bachelor's degree is required.

• JD, paralegal certification, or CRCM is preferred but not mandatory.

• Strongly preferred experience in designing, building, or leading a post-charge-off deficiency recovery program.

• Preferred experience managing legal collections across multiple states.

• Preference for experience in building or administering agency compliance monitoring programs.

• Background at a non-prime auto lender or servicer is highly preferred.

🏝️ Benefits

• Competitive health and welfare benefits, including medical, dental, vision, LTD/STD, and identity theft coverage.

• Paid parental leave.

• Paid vacation.

• 401(k) matching.

• Tuition reimbursement.

• Social activities.

• Monthly lunches.

• Employee recognition and talent development program.

• Healthy work-life balance.

• Opportunities for career growth.

• Career planning and investment in employee development.

• Interview accommodations available for individuals with special needs.