Legacy Platform Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the support, maintenance, and enhancement of legacy applications developed using VB.NET and SQL Server.

• Resolve production issues across interconnected application and operational environments.

• Analyze incidents, determine root causes, and implement effective long-term solutions.

• Provide support for Windows Forms desktop applications and Windows service-oriented applications.

• Develop and optimize T-SQL queries, stored procedures, and database scripts.

• Oversee and troubleshoot integrations with OPC services and various IT/OT systems.

• Identify issues related to Windows operating systems, RFID scanners, printers, FTP processes, and other connected devices.

• Work directly with end users to understand challenges, communicate updates, and validate solutions.

• Engage in application deployments, testing, production validation, and ongoing system enhancements.

• Maintain technical documentation, support procedures, and application knowledge bases.

• Collaborate closely with business, technical, and operational teams to ensure application reliability and continuity.

⛳️ Requirements

• Proven experience in supporting and maintaining enterprise applications within production environments.

• Practical experience with VB.NET.

• Extensive experience with Microsoft SQL Server and T-SQL.

• Experience in supporting Windows Forms desktop applications and Windows services.

• Excellent troubleshooting and root cause analysis capabilities.

• Familiarity with Windows operating systems and interconnected technical environments.

• Ability to communicate clearly and effectively with end users and client stakeholders in English.

• Experience with incident management, production support, and application maintenance processes.

• Proficient in using version control tools like Git.

• Experience in Agile environments and with tools such as Jira or Azure DevOps.

• Experience with IT/OT integrations and OPC services (preferred).

• Experience in supporting industrial, manufacturing, logistics, transportation, or operational systems (preferred).

• Familiarity with RFID scanners, printers, FTP processes, and hardware-integrated applications (preferred).

• Knowledge of wholesale loading and shipping processes for rail or truck transportation (preferred).

• Experience with application monitoring, deployments, and production validation (preferred).

• Familiarity with ServiceNow or similar incident management platforms (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote working options.

• A supportive and inclusive work environment.