Learning Tools Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Airbnb’s Community Support Organization learning technology stack and manage the team responsible for it.

• Act as the primary administrator and strategic owner of the LMS, overseeing configuration, permissions, integrations, and content architecture.

• Lead the comprehensive LMS transition, which includes gathering requirements, evaluating vendors, procurement, implementation, data migration, and change management.

• Establish success metrics and governance frameworks for system performance, data integrity, and learner experience.

• Collaborate with engineering and IT on SSO, API integrations, and platform connectors.

• Manage the roadmap and daily operations of simulation, authoring, design, and learner-facing tools.

• Administer the TMS and support operational and reporting requirements.

• Assess, pilot, and recommend learning technologies; develop scalable onboarding, training, and adoption processes.

• Work with data and analytics teams on dashboards and reporting pipelines, translating learning data into actionable insights.

• Oversee vendor relationships, including renewals, negotiations, and compliance with sourcing and contracts.

• Act as a subject-matter expert and point of escalation for learning technology inquiries.

• Define and monitor KPIs for platform performance, learner engagement, completion rates, and training effectiveness.

• Create and maintain reporting dashboards and conduct audits on tool utilization and learner experience.

• Lead, mentor, and develop the team while ensuring effective capacity and workload management.

⛳️ Requirements

• Over 10 years of experience in learning technology, L&D systems administration, instructional technology, or a related field within a tech company or high-growth environment.

• Proven experience in owning or leading an organizational-level LMS, including at least one implementation, migration, or significant upgrade.

• High-level familiarity with learning authoring tools and SCORM files.

• Comprehensive understanding of simulation or scenario-based learning platforms.

• Demonstrated experience managing complex technology projects involving multiple stakeholders from inception to delivery.

• Experience collaborating with data and analytics teams; capable of interpreting learning data and presenting insights to non-technical audiences.

• Familiarity with vendor management, RFP processes, contract negotiations, and maintaining supplier relationships.

• Previous experience in people management, including performance evaluations and professional development.

• Strong project management skills.

• Excellent communication and stakeholder engagement abilities.

• Capacity to design measurement frameworks and convert metrics into actionable decisions.

• Comfortable with APIs, SSO/SAML, SCORM/xAPI, and data integrations; coding skills are not required.

• Familiarity with AI-driven training tools and enterprise AI solutions.

• A collaborative and inclusive approach across functions and time zones.

• Bonus: experience in customer support, contact center, or operations training.

• Bonus: knowledge of HRIS integrations such as Workday.

• Bonus: certifications such as PMP, Agile/Scrum, CPTD, or ATD.

🏝️ Benefits

• Eligibility for bonuses.

• Equity eligibility.

• Benefits eligibility.

• Employee Travel Credits.

• Remote work opportunities.

• Occasional work at Airbnb offices or attendance at offsite events.