Learning Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and design facilitator guides, participant workbooks, job aids, exercises, coaching guides, blended learning solutions, and e-learning modules.

• Create knowledge resources tailored for front-line staff.

• Assess, evaluate, enhance, and innovate both existing and new training programs and materials.

• Facilitate training sessions in both classroom and virtual formats, covering onboarding and ongoing development as well as refresher training.

• Design and implement client-facing training curricula along with schedules.

• Oversee the onboarding process for employees and contingent workers.

• Develop and deliver standardized training on systems and processes through classroom and virtual methods.

• Travel to various UBC locations and/or client-hosted sites as required.

• Consult with program participants and management to assess the impact of training.

• Review quality and performance records to pinpoint retraining opportunities.

• Address training requests from leadership and quality teams.

• Maintain and refresh training programs and materials in response to system and process updates.

• Deliver tailored program training and manage practical exercises.

• Document and keep training records and documentation archives updated.

• Research, author, publish, and maintain documentation related to processes using authoring tools.

• Collaborate with departments, business owners, and subject matter experts to document procedures and convert business needs into user instructions.

• Help improve the documentation flow and storage systems while contributing to revisions of training-related SOPs.

• Work collaboratively and cross-train with the Learning team.

• Establish partnerships with internal and external clients through needs assessments and proactive performance analyses.

• Create and facilitate learning content, including facilitator guides, workbooks, worksheets, job aids, exercises, coaching guides, blended learning modules, and e-learning modules.

• Collaborate with internal clients and IT on system builds, needs assessments, UAT testing, and interactive learning solutions.

• Support strategic initiatives from a learning perspective across business units.

• Manage cross-functional processes to ensure timely delivery of effective training programs and sessions.

• Assist projects with business partners, directors, and managers.

• Stay updated on developments in training and instructional design, recommending necessary curriculum modifications.

• Address complex problems and provide solutions for challenging technical issues related to projects.

• Develop and maintain expert knowledge of essential tools and learning requirements.

• Participate in both in-person and virtual meetings and events.

⛳️ Requirements

• Bachelor’s degree in business, training, or a related field, or equivalent work experience.

• 3–5 years of relevant experience, or a master’s degree.

• Experience in an operations or business environment.

• Certification in facilitation, adult learning, or project management is preferred.

• Ability to inspire employees and provide thought leadership.

• Capability to meet multiple deadlines and manage a heavy workload effectively.

• Strong organizational abilities, attention to detail, and multitasking skills.

• High focus on patient and client satisfaction.

• Strong prioritization skills with the ability to manage multiple projects simultaneously.

• Excellent presentation, facilitation, and verbal and written communication skills.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Proven capability to develop supporting documentation.

• Understanding of adult learning principles and techniques.

• Outstanding internal and external customer service skills.

• Preferred experience with e-learning authoring tools, HTML, and knowledge management tools.

• Preferred experience in conducting needs analysis and understanding operational application functionality.

• Ability to create customized strategies and tactics for effective training delivery.

• Strong problem-solving and analytical thinking skills.

• Willingness to travel as necessary.

• Ability to engage actively in both in-person and virtual meetings and events.

• Knowledge and experience with tools such as ADDIE and SAM methodologies, Storyline, Articulate, Captivate, Photoshop, video production, SharePoint/web development, PowerPoint, WebEx, Visio, technical writing, HTML/CSS, LMS administration, eQMS, SumTotal, SurveyMonkey, Excel pivot tables and charts, and evaluation-data analysis.

• No supervisory responsibilities are required; however, skills in team leadership, influencing without authority, and project management are essential.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K plan with company match.

• Tuition reimbursement available after 90 days of employment.

• Flexible work environment.

• Discretionary Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs.

• Comprehensive medical, dental, and vision coverage.

• Health Savings Account/Flexible Spending Account options.

• Access to telemedicine services (virtual doctor appointments).

• Wellness program initiatives.

• Adoption assistance programs.

• Short-term disability coverage after 90 days of employment.

• Long-term disability insurance.

• Life insurance options.

• Discounts through various programs.