Learning Solution Support Assistant

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Deliver technical support for learning platforms, digital tools, and associated systems to guarantee seamless operation and accessibility for users.

• Aid in maintaining network connectivity and resolving basic networking challenges impacting learning systems and digital platforms.

• Assist with the administration and upkeep of Microsoft Windows servers, along with routine server monitoring and troubleshooting tasks.

• Support database management activities, including database creation, executing queries, performing system backups, and ensuring database integrity using MSSQL.

• Provide technical assistance to internal users, addressing system-related issues and ensuring timely resolutions.

• Monitor system performance and help identify potential technical problems to minimize disruption to learning operations.

• Collaborate with internal teams and external vendors as needed to support the implementation and maintenance of learning technology solutions.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Relevant experience in IT support, systems administration, or learning technology support is preferred.

• Strong understanding of computer operating systems.

• Proficient knowledge and hands-on experience in computer networking and network technologies.

• Familiarity with Microsoft Windows servers (knowledge of additional server technologies is a plus).

• Working knowledge of databases such as Microsoft SQL Server, including database creation, query execution, management, and backup procedures.

• Knowledge of programming languages will be a bonus.

• Excellent verbal and written communication skills.

• Strong analytical and decision-making capabilities.

• **Key Competencies**

• Problem Solving: ability to diagnose technical issues and provide practical solutions promptly.

• Attention to Detail: ensures accuracy in system configurations, database processes, and technical tasks.

• Communication: ability to clearly articulate technical issues and solutions to both technical and non-technical users.

• Collaboration: works efficiently with team members and stakeholders to maintain reliable system operations.

• Adaptability: ability to thrive in a dynamic environment and respond to changing technology and support requirements.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous learning.

• Comprehensive health and wellness benefits.

• Flexible working hours and the option for remote work.