Learning Operations Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• Triage and oversee incoming requests in both the learning inbox and the company intranet inbox, ensuring that all items are acknowledged, properly routed, tracked, and resolved.

• Monitor the inboxes for urgent matters, adhere to established response protocols, and escalate issues when necessary.

• Maintain trackers, task boards, and other operational tools utilized for monitoring requests, assignments, completions, and follow-up tasks.

• Assist the Learning team in their intake and coordination processes by logging requests, updating statuses, and ensuring that work remains organized and progresses smoothly.

• Perform basic administrative tasks in Workday Learning, including checking completion statuses, locating learning records, assisting with assignments or enrollments, generating and sharing reports, and supporting routine follow-ups.

• Test learning content for basic functionality before launching trainings in Workday.

• Provide first-line support for common inquiries related to Workday Learning, utilizing established guidance and escalation protocols.

• Offer light administrative assistance for Curana Hub, mainly by monitoring the inbox, routing inquiries, documenting requested updates or issues, maintaining current documents, and ensuring requests reach the appropriate owner.

• Organize and keep documentation, shared folders, templates, and process references up to date.

• Collaborate with team members to ensure that open requests, tagged inbox items, and action items are visible and progressing.

• Provide various general administrative and operational support to the Learning & Development team as needed.

• Carry out additional duties as assigned.

⛳️ Requirements

• 1–3+ years of experience in administrative, coordination, operations, customer support, or shared-services roles.

• Strong organizational abilities and comfort with managing multiple requests simultaneously.

• Excellent attention to detail and follow-through skills.

• Clear written communication skills with a professional and helpful service-oriented mindset.

• Proficient in systems such as Workday, Microsoft Outlook, Teams, SharePoint, and similar platforms.

• Ability to quickly learn defined processes and apply them consistently.

• Comfortable handling routine inquiries, triaging requests, and knowing when to escalate issues.

• Prior experience managing high-volume inboxes, trackers, task boards, support queues, or ticketing platforms like Freshservice is strongly preferred.

• Experience in supporting Learning Management Systems (LMS), training operations, or internal support workflows is preferred.

• Familiarity with supporting shared mailboxes or request-routing processes is preferred.

• Experience with Monday.com or similar task-tracking tools is a plus.

🏝️ Benefits

• Professional development opportunities

• Health benefits