Learning Experience Designer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Develop engaging and impactful learning experiences for Jackrabbit Academy, the client education platform of Jackrabbit.

• Design and create training materials that facilitate clients in successfully learning, adopting, and utilizing Jackrabbit features and workflows.

• Produce client-facing educational content, including online courses, tutorials, videos, assessments, and guided walkthroughs.

• Collaborate closely with Product, Support, Implementation, Client Success, and other teams to pinpoint learning opportunities, comprehend product functionalities, and ensure educational content meets client needs and business objectives.

• Establish and maintain a comprehensive understanding of Jackrabbit functionalities, workflows, and client use cases.

• Evaluate new features and workflows within Jackrabbit environments to confirm training accuracy and effectiveness.

• Work with stakeholders to collect feedback and enhance the quality and effectiveness of learning experiences and content.

• Participate in the continuous improvement of learning paths, course structures, and client education programs.

⛳️ Requirements

• Bachelor's degree in Education, Instructional Design, Communications, Learning Technologies, Business, or a related field; or equivalent combined education and relevant experience.

• Over 3 years of experience in creating online learning content, client education programs, instructional materials, or similar learning experiences.

• Proficient written communication and instructional design capabilities.

• Ability to distill complex concepts for non-technical audiences.

• Experience in developing learning content for software, technology, or digital products.

• Strong attention to detail and dedication to the quality and accuracy of content.

• Capability to handle multiple projects and priorities within a collaborative setting.

• Demonstrated problem-solving, organizational, and communication skills.

• Willingness to travel up to 10% (for Charlotte-based employees) or 25% (for those outside of Charlotte).

• Must have reliable high-speed internet access.

• US Citizens or Green Card holders residing in the US without special circumstances.

🏝️ Benefits

• Medical, Dental, Vision, Flexible Spending, HSA, and Dependent Care Accounts.

• Company-Paid Disability and Life Insurance.

• Option to elect Critical Illness and Accident Insurance.

• Confidential access to legal, life counseling, and mental health support available 24/7.

• 401(k) with a generous company match and access to financial planning resources.

• Paid Time Off, Paid Parental Leave, Paid Caregiver Leave, and Sabbatical options.

• Annual budget for professional development.

• Paid Time to engage in community volunteer activities.