Learning & Development Instructional Design Partner

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Design and develop educational content and materials to fulfill learning objectives.

• Manage comprehensive design projects, which include both eLearning and Instructor-led training content.

• Collaborate with Subject Matter Experts (SMEs) to perform needs assessments and create effective learning solutions.

• Produce and update various learning materials, including eLearning courses, Facilitator Guides, Standard Operating Procedures (SOPs), and more.

• Assess content and learner experiences to lead enhancements and improvements.

• Conduct meetings and training sessions.

• Regularly observe customer interactions and training processes.

• Contribute to the development of Learning Assessments aimed at measuring understanding, knowledge retention, and practical application.

• Remain informed about business developments and new strategies to proactively assess future actions for the Learning & Development function.

• Gather and track data related to Learning Programs.

⛳️ Requirements

• Minimum of 3 years of experience in developing and/or facilitating adult learning programs.

• Familiarity with Instructional Design principles and Adult Learning Theory.

• Ability to manage comprehensive design projects utilizing the ADDIE model.

• Enthusiasm for creating interactive learning programs through a variety of methods and media.

• Background in Contact Centers, Customer Service, and/or high-volume Operations.

• Expertise in the Articulate Suite and Learning Management System (LMS) administration.

🏝️ Benefits

• Competitive compensation.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Exceptional company discounts.

• Health care benefits starting on day one.

• 401(k) plan.

• Tuition reimbursement benefits.