Lead Workfront System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Administer, configure, optimize, and maintain Adobe Workfront along with associated workflow technologies.

• Oversee portfolios, programs, groups, teams, layouts, custom forms, queues, workflows, and permissions.

• Ensure the stability, scalability, data integrity, and compliance with governance standards of the platform.

• Monitor system performance and pinpoint opportunities for optimization.

• Collaborate with stakeholders to gain insights into processes, challenges, and operational objectives.

• Facilitate sessions for workflow discovery and requirements gathering.

• Document current and future state processes while recommending improvements.

• Convert business requirements into Workfront configurations, workflow designs, automation, and reporting solutions.

• Design and manage reports, dashboards, executive metrics, data governance practices, and metadata structures.

• Conduct audits and assess data quality.

• Construct, maintain, and oversee Workfront Fusion automations and integrations.

• Resolve issues related to automation and integration.

• Act as the primary escalation point for Workfront support and troubleshooting.

• Handle user administration, permissions, access controls, and license distribution.

• Create and deliver user training, onboarding materials, best practices, and support documentation.

• Encourage platform adoption and collect user feedback.

• Assess Workfront releases and new functionalities.

• Coordinate testing, validation, and deployment of system enhancements and configuration modifications.

• Maintain platform documentation, governance standards, process maps, and solution designs.

• Identify opportunities to leverage automation, AI, and emerging technologies to enhance workflow efficiency.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Information Systems, Management, or a related field is preferred.

• More than 5 years of Adobe Workfront administration experience in a complex business setting.

• Proven experience in designing and implementing workflow solutions, process enhancements, and automation initiatives.

• Familiarity with Workfront Fusion, integrations, APIs, and workflow automation is preferred.

• Background in supporting enterprise marketing operations or business process management initiatives is preferred.

• Workfront Planning experience is preferred.

• Adobe Workfront certifications are advantageous.

• Advanced expertise in Adobe Workfront administration, configuration, reporting, and workflow design.

• Proven experience in building and maintaining Workfront Fusion automations and integrations.

• Strong grasp of business process improvement, workflow optimization, and operational excellence principles.

• Proficient in text mode reporting, dashboards, custom forms, request queues, and workflow configuration.

• Exceptional analytical, troubleshooting, and problem-solving abilities.

• Capability to translate business requirements into scalable system solutions.

• Strong communication, facilitation, and stakeholder management skills.

• Experience in delivering user training and promoting platform adoption.

• Strong organizational abilities with a talent for managing multiple priorities and deadlines.

• Customer-focused mindset committed to service excellence and continuous improvement.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Wellness programs.

• Health savings accounts.

• Flexible spending accounts.

• 401(k) plan with company match.

• Employee stock purchase program.

• 11 paid holidays.

• 18 PTO days annually.

• Volunteer time off.

• 6 weeks of 100% paid parental leave (except in states that offer paid family leave).

• Learning experiences to foster career growth and success.

• Diverse, equitable, and inclusive culture.