Lead Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver consistent technical support and manage cases on a daily basis via phone, email, and various communication channels.

• Analyze technical issues, replicate problems as necessary, and collaborate with Product Line teams to resolve customer concerns effectively.

• Offer suggestions for repairs, upgrades, and parts replacements.

• Keep precise records in quality management, customer relationship management, and ERP systems.

• Recognize training needs and take initiative for personal development while mentoring others.

• Create documentation and maintain a knowledge database filled with technical insights.

• Track the status and update critical case reports on outstanding issues.

• Take full responsibility for ownership, follow-through, and resolution of tier 3 and 4 cases.

⛳️ Requirements

• A degree in Engineering or a Technologist Diploma, along with relevant work experience.

• At least five years of experience in the industry (preferably in the energy sector or transformer industry).

• Strong familiarity with GE Vernova Monitoring and Diagnostics devices.

• Proficiency in a second language is an added advantage.

🏝️ Benefits

• Relocation Assistance Provided: No