Lead Technical Support Engineer – Power Conversion and Storage Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary technical liaison for customers across North America.

• Develop enduring partnerships with customer engineering and operations teams.

• Facilitate technical discussions for problem resolution and technical solutions in response to RFIs/RFQs.

• Represent GE Vernova's technical expertise and product value proposition.

• Sustain ongoing customer relationships following system commissioning.

• Guide root cause analysis and troubleshooting for field issues related to power conversion systems, inverters, and BESS.

• Monitor system performance and pinpoint opportunities for enhancing reliability, availability, and efficiency.

• Collaborate with service teams to address post-commissioning technical challenges.

• Handle technical deviations and oversee fault reports until resolution.

• Offer technical support to site engineers both remotely and on-site.

• Conduct technical reviews and site inspections.

• Document field observations, solutions, and lessons learned.

• Relay customer requirements and feedback to internal teams.

• Work in conjunction with Systems Engineering, Design Engineering, Product Management, Project Management, and Leadership.

• Generate post-commissioning evaluations, root cause analyses, and customer-facing technical specifications.

• Keep records of technical issues, field performance trends, and customer satisfaction metrics.

• Contribute to commissioning procedures, field service protocols, and internal knowledge resources.

• Report technical account status, field issues, and customer health indicators to leadership.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical field.

• 6 years of applicable engineering experience in power systems or related areas.

• Proven leadership in technical customer-facing settings.

• Proficient in English, both verbal and written.

• Willingness and ability to travel up to 25% annually.

• Hands-on experience with industrial inverters, UPS systems, rectifiers, and power electronics in high-availability, mission-critical environments.

• Experience in leading or assisting with the commissioning of complex power conversion and storage systems, including system integration, functional testing, and customer acceptance.

• Background in managing technical customer relationships, conducting design and operational reviews, and representing company technical capabilities externally.

• Familiarity with power monitoring platforms and energy management tools is preferred.

• Knowledge of NEC, NFPA 70E, IEEE, IEC, and ASHRAE standards is preferred.

• Previous experience in field engineering, application engineering, or technical account management is preferred.

• Experience with GE Vernova or similar power conversion and energy storage product lines is preferred.

• Experience working with large-scale industrial or utility-scale operators is preferred.

• Must possess legal authorization to work in the United States.

• Successful completion of a drug screen, if applicable.

🏝️ Benefits

• Competitive senior compensation package.

• Comprehensive benefits.

• Meaningful career development opportunities.

• Professional development.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Prescription drug coverage.

• Health Coach from GE Vernova.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Discretionary annual bonus.