Lead Services Specialist – Customer Service Management

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as the primary point of contact for customers, ensuring timely and satisfactory resolution of a wide range of support issues related to depot-level tooling, maintenance, repair, and management of T700 engines as needed.

• Build and sustain on-site relationships to deliver ongoing technical and business support to designated customers.

• Involves direct interaction and coordination with customers, leveraging extensive knowledge of engine installation, operation, and troubleshooting to assist customers in swiftly resolving issues and maintaining schedules.

• Develop presentations and spreadsheets that incorporate pivot tables and Pareto charts to help identify root causes of issues and implement sustainable solutions.

• Proactive, detail-oriented, and employs best practices to achieve objectives while collaborating effectively with others.

⛳️ Requirements

• Proficient in reading, writing, and speaking both Spanish and English.

• Bachelor's Degree from an accredited college or university, or a High School Diploma/GED coupled with at least 4 years of experience in a field service representative or jet engine maintenance role.

• Minimum of 3 years of experience in field maintenance, modification, and repair of T700 engines.

• Excellent oral and written communication abilities.

• Proven capability to analyze and resolve issues effectively.

• Willingness and ability to travel as necessary.

• Willingness and ability to obtain and maintain a U.S. Government security clearance.

🏝️ Benefits

• Relocation Assistance Provided: Yes