Lead Services Specialist – Customer Contract Management

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the primary point of contact for customers, ensuring timely and effective resolution of issues.

• Possess comprehensive knowledge of the assigned region, coverage area, or product lines.

• Develop and sustain relationships to deliver ongoing technical and business support to designated customers.

• Hold direct responsibility for personnel management, including staffing and performance development.

• Leverage extensive knowledge in a technical field and analytical skills to implement policies and strategies.

• Lead minor projects with minimal risks and resource allocation.

⛳️ Requirements

• Bachelor’s degree.

• Relevant experience in Services and Customer Service Management.

• Excellent verbal and written communication skills.

• Proven ability to analyze and address problems effectively.

• Previous experience in a customer-facing position.

• Willingness and ability to travel at least 50% of the time.

🏝️ Benefits

• No relocation assistance is available.