Lead ServiceNow Platform Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the hands-on technical lead for the design, configuration, troubleshooting, enhancement, release support, and governance of the ServiceNow platform.

• Offer daily technical guidance, mentoring, work review, and quality oversight for approximately 3–4 ServiceNow developers and administrators.

• Enhance and maintain workflows for incident, major incident, problem, change, request, catalog, knowledge, approvals, service levels, notifications, and operational tasks.

• Lead practices related to the Configuration Management Database and Common Service Data Model, encompassing class structure, relationships, service models, ownership, lifecycle, reconciliation, and data quality controls.

• Support capabilities in Information Technology Operations Management, including Discovery, Service Mapping, MID Servers, Event Management, infrastructure visibility, and service health.

• Collaborate with infrastructure, data center operations, security, service desk, and business stakeholders to convert requirements into effective ServiceNow solutions.

• Manage integrations, dashboards, operational reporting, development standards, testing discipline, release quality, documentation, backlog prioritization, and reduction of technical debt.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

• Over 8 years of experience with the ServiceNow platform, including hands-on configuration, enhancement, integration, administration, implementation, or platform support.

• More than 5 years of direct experience in ServiceNow Information Technology Service Management, covering incident, problem, change, request, catalog, knowledge, approvals, and service levels.

• At least 3 years of experience providing technical leadership, solution oversight, code/configuration review, mentoring, or daily direction to ServiceNow developers or administrators.

• Strong practical experience with Configuration Management Database, Common Service Data Model, Discovery, Service Mapping, MID Servers, and infrastructure visibility.

• Proven ability to collaborate directly with operations and business stakeholders to deliver practical, maintainable, and supportable platform solutions.

• Candidates must be legally authorized to work in the United States and reside in a state where the company maintains employment eligibility at the time of hire and throughout employment.

• Preferred: ServiceNow certifications, relevant experience in high-availability technology operations, ServiceNow integrations, and familiarity with additional ServiceNow products.

🏝️ Benefits

• Medical, Telehealth, Dental, and Vision coverage.

• 401(k) plan.

• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Life and AD&D insurance.

• Short-Term and Long-Term disability coverage.

• Flexible Paid Time Off (PTO).

• Leave of Absence options.

• Employee Assistance Program.

• Wellness Program.

• Rewards and Recognition Program.

• Discretionary annual bonus based on individual and company performance.